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Shipping Policy

 

Shipping Policy

Thank you for choosing our Kavaai app. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased through our platform. By using our app and placing an order, you agree to the following shipping terms: 

Order Processing:
(a). Once you place an order, we will process it within the specified time frame mentioned on the product page or during checkout. This time frame excludes weekends and public holidays. (b). Orders are subject to product availability. In case an item is out of stock or there is a delay in processing your order, we will notify you promptly via email or app notification.

Shipping Methods:
(a). We offer various shipping methods, including standard delivery and express delivery, depending on the product, destination, and available options. (b). The estimated delivery time will be provided during the checkout process based on the shipping method selected and the destination address.

Shipping Charges:
(a). Shipping charges, if applicable, will be displayed during the checkout process. The charges may vary depending on the product weight, dimensions, shipping method, and delivery location. (b). We may offer free shipping on select products or promotions. Such offers will be clearly mentioned on the product page or during the checkout process.

Delivery:

a. We partner with reliable courier services to ensure the safe and timely delivery of your orders 6 to 10 day. However, we cannot guarantee delivery timelines as they are subject to factors beyond our control, such as weather conditions, transportation issues, or unforeseen circumstances.(b). We deliver products within India only. Delivery to specific remote locations may be subject to additional transit time and restricted serviceability.

Order Tracking:
(a). We provide order tracking facilities through our app. Once your order is shipped, you will receive a tracking number and a link to track your package's status.  (b). Please note that it may take some time for the tracking information to be updated after shipment.

Delivery Address:
(a). It is your responsibility to provide accurate and complete delivery address details during the checkout process.  (b).We will not be held liable for non-delivery or delayed delivery due to incorrect or insufficient address information provided by you.

Delivery Attempts and Non-Delivery:
(a). Our courier partners will make reasonable attempts to deliver the package to the provided address. If unsuccessful, they may try again or contact you for further instructions. (b). If multiple delivery attempts fail, the package may be returned to us. In such cases, additional shipping charges may apply if you request a reshipment.

Delivery Confirmation:
(a). Once your order is successfully delivered, we consider it as "Delivered" based on the courier partner's confirmation. (b).This will be the final status of your order in terms of delivery.

If you have any questions or concerns regarding our Shipping Policy, please contact our customer support through the app. We strive to provide you with a smooth and reliable shipping experience, ensuring your purchased products reach you in a timely manner.

 


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